Plotting with HP T520 wirelessly?

I recently purchased an HP T520 and am having trouble plotting properly from Gerber Accumark. The plotter will print the chosen piece but very very stretched out (18" becomes about 60"). I am using the plotter wirelessly. Has anyone had experience plotting wirelessly, and could that be the problem (that's what tech is suggesting)? 

Comments

  • Michael CookseyMichael Cooksey Gerber Staff 💛
    Hello @ggolledge1, thanks for your post! Sorry to hear about the issues you have experienced. Have you already been in touch with Gerber support? Is that the 'tech' you mentioned?

    I'd like to try and get some resolution for you, if possible, so please let me know.
  • Yes, it was Gerber support. They were going to get back to me with more info and I was going to look into it on my own as well. I was told by a HP plotter specialist that it doesn't make sense that a wireless connection would cause a problem.
  • Jost LindemannJost Lindemann Gerber Staff 💛
    ggolledge1,

    from the technical point of view, it should not matter if the printer is driven via LAN or WiFi. 
    I assume, you are using the windows-driver to plot. Check the settings for this printer (in fact, it is your T520). Are there any setting like fit to page, stretch, scaling ? , Check the stepsize of your plotter according to the T520-manual. 
  • VasylVasyl ✭✭✭
    There is procedure step-by-step to connect some HP plotters in config-notes.pdf
    Or some documentation named close.
  • Kathy ValadeKathy Valade Gerber Staff 💛
    Gina,

    As I said, I would follow up with you after gathering more information. To confirm and agree with Jost, the Wifii should not matter. However, you do need to have the appropriate drivers and the options that we could not locate on your Printer Preferences which appear to be the basic driver only. You need the FEATURES tab to adjust additional settings. The url I sent you to the HP Support site had other drivers that may enable us to save the preferences that are impacting the stretched output. 

    As a test, please create a word document with a confirmed measurement of a 10x10 rectangle. Then, print this and see if it also stretches out documents to fit the paper length. Please call back CAD Support after you have tried the above so we can continue with this open issue. 

    Thank you. 

    Kathy Valade
  • Hi 

    I support similary machine DesignJet T720 in our costumer. Your problem occurs windows printer setting. And I think "fit to page" setting is set in printer driver properties. 
  • Kathy ValadeKathy Valade Gerber Staff 💛
    The Features Tab in Printer Preferences  did not have the tab that you see in this image that has the recommended options based on other customers that have used this plotter. 

    We tested with similar options but there was not a Features tab like the one in this example. It appears to be related to the current driver. 





  • I just fixed it! I think the only change I made was to set the Quick Sets to "Factory Defaults" as shown in the image above. There's no "features" tab, but the equivalent is "Layout Output".
  • Kathy ValadeKathy Valade Gerber Staff 💛
    edited February 20
    Yeah!! Gina, thanks for the update. What was the Quick Sets set to before this change? Can you please attach a screenshot of what your Working Layout Output tab looks like now? This will help others in the community.  Also, please let us all know the driver version you are using. Thanks again for sharing your successful results with us! 
  • As tech support may know, when I thought I fixed it I was wrong - it only plotted small pieces correctly. However, after much back and forth, wasted paper, and determination, I found that I can plot most models from Explorer accurately, not pieces and not from PDS. However, a few models are still stretched when plotted and I have no idea what the difference between those that work and those that don't is. If you have any insight into this, please let me know.
  • Kathy ValadeKathy Valade Gerber Staff 💛
    Hi Gina,
    Have you tried the Features Tab option: "Actual Size" instead of the custom option in your screenshot on previous posts?
  • I tried it both ways and it doesn't make a difference - some still print correctly and some print stretched.
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