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Pen for Gerber Digitizer

LeslieLeslie Posts: 3
Hi 

Could you please help me?  We need a new pen for our digitizer, do you still have available pens? and how can we buy it?

Comments

  • Lisa LowellLisa Lowell Posts: 567 Gerber Staff 💛
    Hello Leslie,
    What is the shape of the connector, the part that plugs into the box under the table.  If this is rectangular they are obsolete.  If it is round call 800.321.2448 to open a hardware call for the part number.   Once you have the part number call the 800 number back to order the part.
  • LeslieLeslie Posts: 3
    Hi Lisa

    Attached please find images of the pen an the box under the table.  We think the pen is not charging and if we digitize with the mouse we can´t find were the pieces are storage.  Do you have some upgrade for this table? 
  • Lisa LowellLisa Lowell Posts: 567 Gerber Staff 💛
    Hello Leslie,
    We still have these available.  Call the 800 number to open a hardware support call.  Tell them you need a part number.  Someone will call you back with the part number.  Once you have that you can call the 800 number back to order what you need.  They usually ship overnight.
  • LeslieLeslie Posts: 3
  • Lisa LowellLisa Lowell Posts: 567 Gerber Staff 💛
    edited June 2018
    Your're very welcome
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