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Error message 1920 when upgrading to Accumark 16.1.0.246

auntbanaauntbana Posts: 20
We are getting an error message when upgrading from Accumark 10.4.0.143 to 16.1.0.246.

Error message is:
Error 1920. Service hasplms (hasplms) failed to start. Verify that you have sufficient privileges to start system services. 

We did load the software signed in as the administrator. Can someone help with this?
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