Invalid Login or Password in AI CC 2018

rahulrahul Channel Partner Member
edited February 2018 in YuniquePLM

I am able to login in my PLM instance , but not able to connect YPLM plugin 5.2.1

Best Answers

  • Carlina BriscusoCarlina Briscuso Gerber Staff 💛
    Accepted Answer

    Hi, @rahul

    If you are able to login to YuniquePLM without issue, but are getting "incorrect login or password" message when logging into the Design Suite Plugin in Illustrator, then you'll want to check settings in the plugin and YuniquePLM Administration.

    • Click on the gear/wheel in the lower right corner of the plugin
    • Check with your administrator to confirm the settings are correct.

    If you are the administrator:

    • Log into YuniquePLM
    • Go to Admin > Users
    • Locate your profile
    • Verify the "External Access" option is ticked


    • Go to Admin > WS Clients and Tools
    • Ensure the appropriate information from Adobe Integration Services is entered into the plugin settings fields.


    Let us know if this helps!!

  • rahulrahul Channel Partner Member
    Accepted Answer

    Thanks Carlina

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