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Compatibility Issue with Accumark 13.2 on Intel Evo Laptop

judywatsonjudywatson Posts: 1 ✭
in AccuMark
Hello fellow forum members,

I'm currently facing a compatibility issue with Accumark 13.2 on my Intel Evo laptop [https://www.lenovo.com/ca/en/faqs/intel-evo/], and I'm seeking some assistance to resolve it. Whenever I try to run Accumark 13.2, I encounter errors and performance issues that hinder my work in the fashion and apparel industry.

I have ensured that my Intel Evo laptop meets the system requirements specified by Accumark 13.2, including the recommended hardware specifications and operating system version. However, when I launch Accumark 13.2, I experience slow loading times, frequent crashes, and occasional freezing, which disrupt my design and pattern-making processes.

I have attempted reinstalling Accumark, updating my laptop's drivers, and optimizing the system settings, but the issue persists. It appears to be a specific compatibility problem between Accumark 13.2 and my Intel Evo laptop configuration.

If anyone has encountered a similar compatibility issue with Accumark on their Intel Evo laptop or has any suggestions for resolving this problem, I would greatly appreciate your insights and guidance.

Thank you in advance for your help and expertise!
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  • Jaye BrownJaye Brown Posts: 164 Gerber Staff 💛
    edited May 17
    Hello Judy: 

    Please confirm that the computer is running Windows 10 Professional or Enterprise Edition, 64-bit. You can also check the Release Notes for V13.2 (located in the Documents Folder) to insure that the OS on the computer is compatible.

    If not, then you will have issues running AccuMark.

    Thanks for your questions.  Please visit the Lectra.com website to create a support ticket with the customer support office connected to your region.  
     
    You can use the link: https://www.lectra.com/en/about-us/lectra-and-gerber-technology#additional-resources-for-gerber-customers  
     
    Once a support ticket has been created, then a support team member will be able to connect with you on a 1:1 basis to troubleshoot your issue. 
     
    I hope this is clear and helps. 
     
    CAD Support 




    Jaye
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