Queue Submit (Acccunest)

DGallino

We are having an issue where when we submit to Queue submit the files in that location say Failed and save failed. They turn red and will not create a nest. We are currently using version 13 Gerber software with version 8.4.1 queue submit. Any suggestions\ help would be appreciated.

Jaye Brown

Hello: 
 
Thanks for your questions.  Please visit the Lectra.com website to create a support ticket with the customer support office connected to your region.  
 
You can use the link: https://www.lectra.com/en/about-us/lectra-and-gerber-technology#additional-resources-for-gerber-customers  
 
Once a support ticket has been created, then a support team member will be able to connect with you on a 1:1 basis to troubleshoot your issue. 
 
I hope this is clear and helps. 
 
CAD Support 

Vasyl

@DGallino, is the marker made in v9 storage? Is it in local PC or network drive?

DGallino

@Vasyl It is created in a V8 storage area. We ended up resolving this issue with a restart of our server.

MuhammadOwais

@DGallino That's happens when Your nester server don't have the access to the storage area. It might occurs due to networking issues or drives not properly mapped or drives not refreshed for new storage areas. 
Next time You can try refreshing drives and make sure Your nester server have access to the same marker...