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Status Log

whitestarwhitestar Posts: 42 ✭
in General
Do any of you know what this pop up means?

Status log: Max messages reached. log will be truncated.


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Comments

  • RichardPRichardP Posts: 5 ✭
    Hi, Gerber are experiencing license server problems which means that none of us can log in.
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  • Jaye BrownJaye Brown Posts: 167 Gerber Staff 💛
    edited April 3
    White Star:

    This message will periodically pop up and can currently be ignored.  Please be sure to select OK and be sure to not log out of AccuMark.  You should be able to continue working in the solution.  The product management team has been alerted.  Thanks your post.

    Jaye.
    Jaye
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  • Jaye BrownJaye Brown Posts: 167 Gerber Staff 💛
    edited April 3
    Hi Richard:

    We are currently encountering an issue with the licenses portal and working on the resolution. We will inform you as soon as the issue is resolved and apologize for the inconvenience.

    Jaye
    Jaye
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  • RichardPRichardP Posts: 5 ✭
    Hi Jaye,
    Thank you.
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  • Abhi_IrinaAbhi_Irina Posts: 90 ✭✭
    SAME HERE!
    Any news? We have couple of users that logged out and thus cannot continue working.
    Any advise?
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  • mgoogolmgoogol Posts: 5 ✭
    4 PM EST time and still no update.
     At least Gerber can post a message or notification instead of waiting for customers to figure out that system is not functional.
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  • Jaye BrownJaye Brown Posts: 167 Gerber Staff 💛
    We are currently encountering an issue with the licenses portal and working on the resolution. We will inform you as soon as the issue is resolved and apologize for the inconvenience.
    Jaye
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  • Abhi_IrinaAbhi_Irina Posts: 90 ✭✭
    mgoogol said:
    4 PM EST time and still no update.
     At least Gerber can post a message or notification instead of waiting for customers to figure out that system is not functional.
    EGGGSACTLY! our IT was facing this issue with two different stations, so finally I logged into forums and could see that its not our issue.
    But some kind of notification or announcement to the licensed users would be nice, so as to not waist  time.
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  • CheerCo2021CheerCo2021 Posts: 1 ✭
    Hi Do we know if this issue has been resolved, I have a user that can not log in. it is 6.53 am CST here. 
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  • Jaye BrownJaye Brown Posts: 167 Gerber Staff 💛
    Thanks for reaching out. We are currently encountering an issue with the licenses portal and working on the resolution. We will inform you as soon as the issue is resolved and apologize for the inconvenience.
    Jaye
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  • mgoogolmgoogol Posts: 5 ✭
    Any ETA? This is a cloud service and We do not have any other option.
     We are using this software in the classroom and our students could not use it and caused a cancellation 
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  • Kathy ValadeKathy Valade Posts: 821 Gerber Staff 💛
    edited April 4
    The status log is full. You can go into c:\userroot\system\license folder and delete the status.log file. That will refresh and start a new clean log file.
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  • mgoogolmgoogol Posts: 5 ✭
    we are using Cloud based licensing and customerportal.gerbertechnology.com is not working! 
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  • Kathy ValadeKathy Valade Posts: 821 Gerber Staff 💛
    edited April 4
    Thanks for reaching out. We are currently encountering an issue with the licenses portal and working on the resolution. We will inform you as soon as the issue is resolved and apologize for the inconvenience. If you do not log out of the license, you should still be able to use the applications.
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