Gerber Customer Portal isn't working

Saulius · April 3

Good day,

Today I'm as Administrator can't reach licenses at Gerber Customer Portal. "Sorry API temporarily unavailable please try to refresh a page". Tried to log in to accumark - Account does not have product assigned. We are using web authentication. No dongles. Is it only for us, or it's global?

DanMaes · April 3

We are experiencing the same, contacted customer service and still waiting for a reply.

Saulius · April 3

Maybe you are institution? All registered accounts isn't reachable. Also contacted customer, no reaction.

Ricardoalves · April 3

Hello,

Same here today, we are able to enter but the licence has disappeared. So the software is not working.

And as usual a poor feedback from Gerber/Letra.

DanMaes · April 3

I'm still waiting, not been able to work all day

any update on your side?

RichardP · April 3

Gerber service have got back to me saying they're aware of the problem and are working to resolve it. Meanwhile none of us (4 users) have been able to do any work today.

bradlj · April 3

Same here. Been waiting all day for the Gerber Portal connection to be sorted and the licences to become available again. My whole team done nothing the whole day. Unacceptable! Bring back the dongle!! Would be good to hear from Gerber/Lectra what is happening and when there might be a solution so I can let Senior Management know when we can get our patterns worked on and out to our supply chain.

Nom · April 3

same here, AccuMark is not working- Lectra is having license server problems

RichardP · April 3

They're going to have to change the way their licenses work. It's totally unacceptable that none of us can work because of their server issues.

mickael · April 3

Has anyone been able to authenticate?

n888 · April 3

Same here, users have reached out but no status update, this has caused one of our users to not be able to work all day. Not sure what is wrong with their backend. We have a separate small group on v11 with usb licensing and zero issues there btw, would be nice to have that as an option on newer versions to avoid downtime.
::::EDIT::
Just tried the portal again, now we are getting a different message:
"Sorry for the inconvenience but we're performing some maintenance at the moment.

We'll be back online shortly!"

DanMaes · April 4

Morning guys, still not be able to work today as Lectra is still down. Any good news on your side?

Ricardoalves · April 4

Good morning,

A company like Gerber/Letra has a server down for this time, and with no feedback at all to the customers?

And with a cloud service can we expect more situations like this?

Because it's time to think an alternative, move to the older version or a new software supplier.

Thank you,

RichardP · April 4

I totally agree. The cloud service just isn't reliable enough.

mickael · April 4

It is unthinkable that a company like gerber/lectra will be down for more than 24 hours with a service like this

bradlj · April 4

Great idea that we should get backup USB dongles to cover this eventuality! Probably cost Lectra too much though so unlikely to be considered.

bradlj · April 4

Comment above says "We'll be back online shortly". Can someone from Lectra/Gerber please advise on how much longer "shortly" will be? Starting to get worried by the silence!!

Jaye Brown · April 4

Hello:

We are currently encountering an issue with the licenses portal and working on the resolution. We will inform you as soon as the issue is resolved and apologize for the inconvenience.

Jaye

bradlj · April 4

We seem to be able to log in again now?? Anyone else having any luck?

mickael · April 4

I got it, but then it went down and now it says I'm already logged in and I can't log out

ASMITH · April 4

I was able to get into mine again as well.

Saulius · April 4

portal is stuck, but license is working.

mgoogol · April 5

More than 48 hours after the outage, they still say "We'll be back online shortly" - Zero Transparency with the customers.

Gerber Customer Portal isn't working

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