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Wdigit Error (sorry for not asking in digitizer category as can't choose atm)

edited January 17 in YuniquePLM
Hello all, our company uses accumark explorer and recently we've changed our desktop, and trying to reconnect but keep seeing below message box. 
Digitizer port is set as 4 now. anyone can help on this issue? much appreciated in advance- 

Can not open serial port, Check task list and configuration in control panel.


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