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Digitizer not making beeping noise when pressed
Hi All
We are having an issue with our Digitizer where it isn't registering any of the work we are doing when we are trying to plot templates. The device doesn't make any beeps when buttons are pressed and it is held up against the board. The Digitizer appears to still be working, when held up against the board the green button at the top glows so it is clearly is working and knows its being held up against the board. It just isn't registering and beeping on any of the plot points.
The issue started shortly after getting a new PC. Our IT department tried feeding the serial port from the Accumark board through a converter before going into the PC but this did nothing. They think that we may need to know the correct Com port settings on the port adapter in device settings, the; port speed, data bit, flow settings etc that are appropriate for the accumark plotter and digitizer.
Images are attached
Any help that can be offered is much appreciated!
thanks,
Harry
We are having an issue with our Digitizer where it isn't registering any of the work we are doing when we are trying to plot templates. The device doesn't make any beeps when buttons are pressed and it is held up against the board. The Digitizer appears to still be working, when held up against the board the green button at the top glows so it is clearly is working and knows its being held up against the board. It just isn't registering and beeping on any of the plot points.
The issue started shortly after getting a new PC. Our IT department tried feeding the serial port from the Accumark board through a converter before going into the PC but this did nothing. They think that we may need to know the correct Com port settings on the port adapter in device settings, the; port speed, data bit, flow settings etc that are appropriate for the accumark plotter and digitizer.
Images are attached
Any help that can be offered is much appreciated!
thanks,
Harry
Answers
Don't worry about Portsettings, AM driver will configure port-properties.
If you are playing with COM-Ports, you may reset the digitizer or restart the digitzer-program. If settings or ports change, SW and HW may run out of sync. Restart (power off/on of both components) if necessary.
I realized in the past, that some USB-converters do not work with Digitizers even if they show up as "functional" in device manager. Then use a different brand. There is a certified converter available from Gerber.
If problem persists, please contact your local GT-repesentative for help.