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Sp120 is ignoring the pen

My sp120 plotter is not using the pen.  The pen is seated correctly in the pen holder.
When the plotter turns on it picks up the pen but than puts it back and cuts the perimeter AND the internal lines and text on the patterns.  I have cleared the queue of all jobs and this still happens.  I have deleted the queue and rebuilt it and it still happens.  I have put the pen in the carriage to see if it would plot and it still happens.  What else can I troubleshoot.  I am plotting data from AccuMark version 14.0.  The plotter was working fine until Monday.
You are your own Destiny

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