Digitized Model or pieces not appearing in set storage area

aleonaleon Posts: 11
Dear helpdesk:
Digitized Model or pieces not appearing in set storage area 
*Digitize options and Wdigit updating as we digitize - meaning lines appear in the Wdigit preview and starting piece numbers change consecutively. Rule table selection, however, disappears right after a piece supposedly goes through. 
*No record (model, piece, or stored digitized data) shows in storage area.

  Your help is much appreciated. Happy Thanksgiving :)


  • VasylVasyl Posts: 614 ✭✭✭
    Hi, @aleon. If you familiar with digitising procedure (press *, END INPUT) looks like wdigit looses  connection with destination storage.

    If any antivirus is running then stop it temporary.
    Open digitising properties and reselect destination storage.
    Is last one local or placed on network/sql server?
  • Lisa LowellLisa Lowell Posts: 569 Gerber Staff 💛
    There is a known issue with the digitize processing options and setting it to a network storage area.  You need to run data scan (CTRL and F5), sometimes a few times.  I find it easier to just digitize to the local c:\drive and move the data after.
    Send in a problem and enhancement report to Gerber on this issue.

  • aleonaleon Posts: 11
    Many thanks @Vasyl ! Will try promptly. All of our workstations point to a drive. But the digitizer is connected to one station. 
  • VasylVasyl Posts: 614 ✭✭✭
    edited December 2019
    @aleon, so: drive C or what exactly? :)
    add data storage folder to whitelist of antivirus. wdigit is good to add there too
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