Unexpected Overflow Error[7302]

stevenbwheeler

Hi all, 

We're having a situation where MTM is crashing periodically and throwing an error that reads "Unexpected Overflow Error[7302]. Please Contact Gerber Technology."

Has anyone come across this and discovered a fix for it? 

Thanks!

stevenbwheeler

Nevermind! I found a potential solution in the forums. Hopefully it works! This support document walks through how to make sure the power settings for the USB ports on the workstation are all set correctly. 

Lisa Lowell

unexpected overthrow is when there is a disruption of communication with the key.  Move the key to another usb port.  Also change the power setting of the usb ports to not go to sleep.  You can do this in device manager, right click on my PC select properties, go to device manager.  You must have local admin rights to change anything in here. Go to the Universal serial bus controllers, right click on each one and look for the power management tab, uncheck the power saver box.  If the problem persists it's possible it could be a faulty key. 

stevenbwheeler

Thank you, Lisa! I tried the methods you mentioned and the issue persists. It is now happening twice a day. I am going to contact support and see about getting a replacement key. 

stevenbwheeler

Lisa, is [email protected] the right email address to contact? I sent them a note about the issue we're having and inquired about getting a new USB key. Thanks so much for your comment! 

Lisa Lowell

Hello Steven,  the email address is blocked.  You can call 800.321.2448

stevenbwheeler

Oh, haha. I see that now that I refreshed the page. I will call. thanks!