Cutter Version Upgrade Question

Good Morning,
I have a question about upgrading our software version on our cutters.  We have two XLC7000's and the cutter software versions installed is cutter family and cutter support said we need to upgrade to version  Is this process the same as for our Accumark system?  Do we download the upgrade from Gerber download website and then install it on the cutter PC?  I'm thinking this is something that the cutter operator needs to keep up to date or is this something that we have to call tech in to do?  Both our cutters are under contract.  If it is something we can do, what is the steps we need to take to do this?


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