Plotter not listed in accumark explorer

PrimeDressDesigns

I had to reinstall my software on a new computer and the only piece I am missing is the plotter. I have all the drivers and software installed for the plotter and it is hooked up, but it does not show up under "plotters" in Accumark Explorer. I feel like it should be something simple. Any ideas? 

Terry Padgett

What version AccuMark do you have installed, and which model plotter are you connecting?

PrimeDressDesigns

I have V10.3 and the plotter is CE6000-120AP

- it shows up in my printer control panel, but not in accumark explorer. It shows up in the control panel as USB Serial Converter

Terry Padgett

Look in hardware config for an SP120. and make sure it is connected using a serial port.

PrimeDressDesigns

Okay! I got it to recognize it. I just need to get rid of this error. Any thoughts?

Terry Padgett

Make sure the com port number is correct.and also try deleting all files from the c:\userroot\devq\plotter   folder, then reboot.

PrimeDressDesigns

I think I am so close! The plotter is no longer showing an error just the bottom of the piece plot when I send the pieces to the plotter. 

Terry Padgett

If you open queue manager and click start will it plot?

PrimeDressDesigns

No, it will not even send it to the queue manager.  When I click the green arrow in piece plot it just say "error submitting plot".  I restarted the computer a few times, and i get the same thing. 

PrimeDressDesigns

It does the same thing if I go to plot from Pattern Design

Vasyl

is it wplotter.exe running? is it present in system tray?
also check is any antivirus software runnig and stop it.

PrimeDressDesigns

No. I do not see wplotter.exe in my task manager. How would I go about getting it to run?

PrimeDressDesigns

I did it! Thank you!