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Error regenerating markers AND errors in preview pane

maxmax Posts: 7 ✭
in AccuMark
We have Accumark 10/ AccuNest 10 ... after installing AccuNest, AccuMark gave us some errors:
- we can not REGENERATE a marker.
- we ca NOT see, in the previw pane of the Accumark Explorer - anything.
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  • MuhammadOwaisMuhammadOwais Posts: 445 ✭✭✭
    Hi @max
    Can you share Screen Shot of the Error. It may be due to missing component required to regenerate the Marker...
    I'm a Cutting CAD Room Specialist and Technology Enthusiast...
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  • [Deleted User][Deleted User] Posts: 0 Gerber Staff 💛
    you mention AccuMark 10, but what version of 10?  10.1,10.2.10.3,or 10.4?
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  • maxmax Posts: 7 ✭
    10.1

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  • maxmax Posts: 7 ✭

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  • Kathy ValadeKathy Valade Posts: 821 Gerber Staff 💛
    edited May 2019
    What is the message in the Activity Log?
    Run Check One Storage Area - Verbose and then try again.
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  • VasylVasyl Posts: 1,523 ✭✭✭✭
    Also add storage folder to white list to antivirus software...
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  • maxmax Posts: 7 ✭
    edited May 2019
    The message in the activity log, just after starting the Accumark explorer is :" error loading resource DLL! ( commonlngres.dll) incompatible version. Untranslated resources will be used" .
    If we try to regenerate a marker, the program stops - recreates the marker with a different name  ex. "-REGN6D1... "; the message in the activity log shows "processing order -REGN6D1...", and finished processing order "-REGN6D1...".

    Before installing Accunest:
    - Accumark did not stop; did not renamed the markers, processed all the changes we made in Pattern Design... it was all much easier than now.

    About the run check the sorage areas - can't do that ( can only delete, rename, open etc. ) because it appears as an inactive "option".


    Thank you all for all your advice and guidance.
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  • maxmax Posts: 7 ✭
    Just found another way to check the storage areas. 
    Thanks a lot !!! 
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  • MuhammadOwaisMuhammadOwais Posts: 445 ✭✭✭
    @max You can Check the storage area only when it is closed like Following:
     It will show disable if the Storage area is open:
     
    I'm a Cutting CAD Room Specialist and Technology Enthusiast...
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  • maxmax Posts: 7 ✭
    Checked it but the same response.
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  • maxmax Posts: 7 ✭
    edited May 2019

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  • Kathy ValadeKathy Valade Posts: 821 Gerber Staff 💛
    Since you are getting " error loading resource DLL! ( commonlngres.dll) incompatible version. Untranslated resources will be used" . 

    Please send in a report from the Problem and Enhancement  Report installed to your desktop. Launch the application icon, fill out and email automatically based on your Properties setup. If you have to email the report attachments manually, please email to [email protected] attention Kathy and reference this post.  We can submit on your behalf. It will provide us with all the details about your installation to assist.
    Do you have translation files installed and if so, what language? 
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