JSWorm Decrypt

We have a customer who's storage areas are going grey, we've checked their storage areas, moved their data in the userroot to new storage areas and nothing has worked. we noticed a txt file in the userroot storage areas named JSWorm Ddecryt - do you have any info on this? is this a type of virus that may cause the storage areas to go grey and become unusable? SHould we try and remove these txt files or get an IT company involved?

Thanks 

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